Zendesk
Connect to your userss Zendesk ticketing system to create, access, and update records in their Zendesk account.
Last updated
Connect to your userss Zendesk ticketing system to create, access, and update records in their Zendesk account.
Last updated
You can find your Zendesk OAuth credentials by visiting the Admin Center of your Zendesk Sponsored Developer account.
You'll need the following information to set up your Zendesk App with KollaConnect:
Client ID
Client Secret
Zendesk Sponsored Account. You can setup a free account and .
Zendesk Global OAuth Client (instructions below show you how to get that)
Go to your Zendesk account Admin Center
Go to Apps & Integrations
and under the APIs
section, click on Zendesk API
Click on the OAuth Clients tab and click on Add OAuth Client
Fill out the information. Keep in mind for the Unique identifier
field you need to add a prefix of zdg-
to make it a global OAuth client
Add the KollaConnect redirect URL: https://connect.getkolla.com/oauth
to the Redirect URLs section
Click Save and record the client secret to use later in the process
If you haven't already, fill out your information in the Organization section and click save
In the organization section, click on the Global OAuth Request
tab
Fill out the information including your domain for your Zendesk developer account and your OAuth client Unique Identifier from the previous section
1. Go to Integrations > Connectors and click Add Connector.
2. Choose Zendesk from the catalog of connectors
3. Name your instance of this connector and input the following configuration items:
Client ID
Client Secret
Press the Save button to finish adding this connector.
Once your users have connected their Zendesk account, you can use the Kolla SDK to access your user's Zendesk access token and use that to connect to Zendesk.
Any Zendesk API endpoints can be accessed with the Zendesk SDK as shown in this example.
Login to the
See the Zendesk for their full API reference.