> For the complete documentation index, see [llms.txt](https://docs.getkolla.com/kolla/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.getkolla.com/kolla/connector-guides/freshdesk.md).

# Freshdesk

## Setup Guide

You can create your Freshdesk app in the [Freshdesk Developer Portal](https://developers.freshdesk.com/).

You'll need the following information to set up your Freshdesk App with Konnect:

* Client ID
* Client Secret

### Prerequisites

* Developer account with [Freshdesk Developer Portal](https://developers.freshdesk.com/).
* Freshdesk requires you have a Freshdesk account to create an app

### Create a Freshdesk app

1. In the Freshdesk Developer Hub go to the `Your Apps` section
2. Click on the `New App` button and name your app
3. Select `Public App` type and then click `Save`

### Add Freshdesk Connector to Kolla

Login to your Kolla admin portal and go to Connectors. Click on "Add New Connector" and select Freshdesk from the list of available connectors.

Input all the data from the previous steps and click "Create"


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